Satisfaction Guarantee

We’re so confident in our products we’ll refund your money on any purchase that isn't 100% satisfactory within 28 days, any reason. It's that simple! 

Our customer care team is available Mon-Fri 9am to 5pm (GMT) we’re on hand to assist with...

  • Size and fit advice
  • Detailed product information
  • Delivery questions
  • Exchange and return queries
  • Placing orders

Email: customerservice@her-curiosity.com
Call: 0845 180 0016 (UK)

 

Free UK Returns

Her Curiosity offers a free returns service in the UK via Royal Mail. Visit our page and complete your details to generate a returns label - http://www.royalmail.com/track-my-return/create/500

As soon as your refund or exchange has been processed by our warehouse, we’ll email you to let you know. Please allow up to 28 days for the process of your refund or exchange. All refunds will be made back to the payment card which was used to pay for the original order.

When an order is sent back, please help us by including the order number it relates to and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.

Luxury Gift Packaging 

All items are shipped in a ribbon tied luxury box with the product inside wrapped in tissue paper, with no extra charge. The box comes in a beautiful patterned outer bag which includes your sales invoice, this means the box is perfect for stress free gift giving.